FAQ

Registration

General

Registering allows you to fully use Bestwrist's features, including saving listings, setting up search alerts, and securely buying or selling items.

Login with Google / Apple

You can log in with your email, Google account, or Apple ID.

Searching for Watches on Bestwrist

Enter the brand, model name, or reference number in the search bar and use the filter options to refine your search.

Buying Watches

General

Select the watch and contact the seller directly through the platform to finalize details and complete the purchase.

Payment

Your own Bestwrist Wallet, Bankwire, Creditcard and PayPal.

Shipping

The seller is responsible for arranging shipping, unless otherwise agreed upon with the buyer.

Buying from Private Sellers

Review the seller's ratings and compare the watch's details with known specifications to verify authenticity.

Buying from Commercial Dealers

You usually receive a warranty and verified service that ensures the watch’s authenticity.

Buying Watches from Abroad

Check shipping costs, customs fees, and potential currency conversions. Also, verify whether the shipping is insured.

Returns

Return conditions vary depending on the seller. Commercial sellers generally offer return rights, which are specified in the listing and legally regulated. With private sellers, return rights may be excluded. Pay attention to the details in the listing.

Buyer Protection

Buyer protection safeguards you in cases of non-receipt of goods or counterfeits. Your payment is only released once you have received and inspected the goods.

Saved Searches and Watchlists

Click on "Save Search" after setting your filters. You will then automatically receive notifications for new listings.

Listing Watches

Go to your profile and select "List Watch." Enter all the required information and images of the watch, then publish the listing.

Selling Watches

Private Selling

The sales fee varies for private sellers and commercial dealers. Your fee is displayed before your listing is published.

General Sales Process

After agreeing with the buyer, the transaction is processed through Bestwrist. The watch is shipped by the seller, and the buyer must confirm receipt. Once the buyer verifies the condition, the purchase price is released to the seller.

Commercial Selling

Go to the dealer registration page and provide the required business documentation. Your application will be reviewed by the Bestwrist team.

Seller Protection

Bestwrist uses secure payment systems and verification processes to prevent fraud and ensure reliable transactions.

Security and Authentication

Bestwrist verifies each dealer's quality assurance system before watches can be listed on our platform. Every seller must guarantee the authenticity of their watch during the listing process. Additionally, seller profiles and reviews are regularly reviewed by Bestwrist.

Watch Maintenance and Care

Avoid extreme temperatures, shocks, and moisture, and have it regularly serviced by a professional.

Watch Insurance

The insurance covers damage or loss during transit, depending on the chosen shipping service.

Transaction Details and Processing

The amount is deposited into an escrow account and only released when the buyer has received the watch, inspected it, and confirmed its condition.

Seller Reviews and Rankings

Buyers can leave reviews after a transaction, which affects the seller’s profile and ranking.

Privacy Policy

Yes, Bestwrist uses encrypted data transmission and securely stores your data.

Reporting Obligation for Sales Related to France

Online marketplaces are required to report sales related to France to the French tax authorities.

Coming Soon: VIP Club

At Bestwrist, the community is our top priority! As such, activity and support on our platform are rewarded and reflected in your profile with the corresponding VIP status, which gives you access to various benefits on the platform.

Coming Soon: Community Interactions

Yes, after a transaction, you can rate the seller and provide feedback.